Community Guidelines

Last updated - June 2025

We created this community to be a supportive, inclusive, and safe space - where you can be yourself, connect with others, and feel welcome. At TalkLife Workplace, your voice matters. While we encourage open and honest sharing, we also have a few boundaries to help keep everyone safe and respected.

We’re here to run TalkLife Workplace in a way that reflects our mission and values. We’re also committed to building a safe environment that meets international safety standards, including the UK Online Safety Act and the Digital Services Act.

If something goes against our community guidelines, it may be removed. In more serious cases, someone may be removed from the platform - but we’ll always explain our decisions and offer a way to appeal if needed.

We welcome different views and experiences, as long as they’re shared with empathy and respect.

TalkLife Workplace is a space just for employees, connecting from around the world. It’s pseudo-anonymous, so please don’t share your place of work or use identifiable profile pictures or usernames.

We take safety seriously. Any credible threat to life, or signs of exploitation, abuse, terrorism, or illegal activity will be reported to the appropriate authorities.

TalkLife Workplace is a peer support community - not an emergency service. If you or someone you know needs urgent help, please check the “I need help” section or the wellbeing services in the app sidebar.

What is peer support?

It is informal support shared between peers rather than professionals. Peer support relies on students using their own personal experiences to help each other. It provides a sense of connection that’s essential for our mental, emotional, and physical wellbeing.
I need urgent support, what should I do?

If you believe your life or the life of someone you know is in danger and are in need of urgent help, please see Additional Resources where there is more information and links to global crisis support centers around the world.
How does peer support help?

Peer support can be an effective mechanism to support people with anxiety, depression, addiction and many other mental health issues. Participating in peer to peer support has been linked to: an increased ability to cope, a greater sense of wellbeing & resilience, higher levels of self-esteem and confidence.
How can I get started?

If your workplace has signed up to TalkLife Workplace, you can either download the app from the app stores, or use our web version. You can then sign up using your work email address to gain free access or use a voucher code if your employer has provided you with one. You will have to verify your identity via a verification email before you can start interacting with the community.
What can I talk about?

Our platform is very raw and real - this is what we love about it. You are welcome to talk about whatever is going on in your life as we want to be here to support you, however we encourage you to do this in a way that is safe for others on our platform. You can read our full community guidelines here.
Who pays for TalkLife Workplace?

Your employer has offered you access to TalkLife Workplace as part of their employee benefits. You can gain free access to the platform by signing up with your work email address - we have unlocked your workplace email domain so this means anyone at your company will be able to access the platform free of charge. Your employer won’t know that you are using the platform and you can remain anonymous.
Why do I have to use my employee email address?

The reason we ask you to use your employee email address is for one purpose only: authentication and verification of your employee status with your company. Your employer has offered you access to TalkLife Workplace as part of their employee benefits and using this email address helps us to provide you with free access. It also means we can verify all users and TalkLife Workplace will remain a safe space for the community it is intended for. Please be reassured that TalkLife Workplace is a confidential third party support service where your identity is protected. TalkLife Workplace will not share personal identifying details or interactions of those using the platform, either with your employer or any other third parties. Your employer may have also unlocked access to TalkLife Workplace via a voucher code.
Is my privacy protected?

Yes. Will will not share that you are using TalkLife Workplace with your employer. Please find the TalkLife Workplace Privacy Policy here.
Do you collect any data and, if so, how do you use it?

Data is collected and used for the purpose of gathering insights on how the platform is being used. Your TalkLife Workplace data is de-identified, and never shared with third parties or advertisers. We encourage you to learn more about how we use your data through our privacy policy which can be found here.
What data is shared with my workplace?

We do not share any identifiable information with your workplace.
How ‘anonymous’ and ‘confidential’ is TalkLife Workplace?

The only circumstances under which anonymity may be broken is in a threat of terror, underage abuse, or in cases of active risk of suicide.
How is TalkLife Workplace monitored and by whom?

TalkLife Workplace is monitored by our professional trust and safety team. This team consists of moderation professionals and clinical staff. The platform is moderated in real time 24/7.
What language should I write in?

TalkLife Workplace is primarily an English speaking network, however, our TalkLife Workplace peer supporters can support you across 26 languages including Swedish, Dutch, Arabic, German, Russian, Slovak, Czech, Polish, Hindi, Korean, Odia, Bengali, Urdu, Spanish, Tswana, Afrikaans, Cantonese, Mandarin, French, Greek & Portuguese.
Who else is in the community?

TalkLife Workplace is a global community of working professionals that is truly diverse. In order to gain access to TalkLife Workplace, users have to have an email that is registered with a workplace that has partnered with us or have a valid voucher code.
I'm having issues with my account and I need support.

Please email us on support@talklife.co.
What makes TalkLife Workplace safe to use?

TalkLife Workplace has a number of mechanisms that make it safe to use, including tools for anonymously reporting bullying and inappropriate or concerning posts. These alert administrators and moderators take appropriate action to review and resolve any issues raised.

Please help us to keep this community safe. If you read or see something concerning, please flag it. This will alert our admin team who will review it. People rarely join with intent to cause trouble, but we will block those that do. Bullying is not cool. If you’re bullying someone we will suspend you. If you continue to bully we will take action to block your device and or we may report your activities to relevant authorities. Any sign of predatory behavior will lead to users being immediately banned and potentially being reported to the police.

👤 Usernames & Profile/Gallery Images

When choosing a username or uploading images for your profile or gallery, please consider the impact on other members of the community who may view this content.

Ensure that usernames and images comply with our guidelines. We reserve the right to remove any content that is offensive or suggestive. In such cases, we may also issue a suspension or ban as deemed appropriate.

💢 Disputes

If you believe content has been incorrectly removed from the platform, you have the option to request further information from the admin on shift. This will allow the admin to expand on the reasoning you have received for the removal.

If you have received a temporary or permanent ban from the platform, you have the option to appeal this decision when you attempt to log back on. All ban appeals are reviewed individually and a response provided.

Our moderation team deals with a large volume of flagged content on a daily basis and unfortunately, occasionally mistakes are made. If a genuine mistake has been made, content will be restored and bans reversed.

🧯 Keep it Safe

Keep it safe. We're here to share the ups and the downs, however, we're not a crisis support platform - if you are in a crisis situation please immediately contact local emergency services. You can find more help in the "I need help” section.

📏 Use in Moderation

Make sure you’re using TalkLife Workplace in a healthy way and keeping an eye on the time. We can even help by locking you out using the break option found under settings - ‘take a break’.

📛 Enforcement

Gentle warnings.
Locking of posts and commenting.
Removal of your content.
Admins asking you to take a break or to calm down.
Issue a short-term suspension for 2 hours.
Banning your accounts for 2 or 7 days.
Restricting your posting, commenting or messaging ability.
Permanently banning your device from the platform.

TalkLife Workplace is your Community - be authentic and respect it.