Last Modified: 6 September 2022
When we refer to “TalkLife”, “we”, “our”, “us”, we mean TalkLife Limited of Runway East Building, 1 Victoria Street, Bristol, United Kingdom that acts as the controller or processor of your information, as explained in more detail in the “Our Legal Bases For Processing Information” below.
Information We Collect And Receive
TalkLife must receive or collect some information to market, provide, improve, understand, customise and support TalkLife Workplace Services. The types of information we receive and collect depend on the services you require. We may collect and process the following data about you:
Your contact information. We collect your email address and basic information such as your name, job title, organisation name and phone number when you, for example, contact us or request information in connection with TalkLife Workplace (using a form on the website), sign-up for marketing materials, download resources or request a TalkLife Workplace demo. If you don’t provide us with this information, we may not be able to provide the requested service.
Payment & account details. We may collect information you provide to us including your chosen payment method(s) and subscription plan. We collect this information in a number of ways, including when you enter it on our website, interact with our customer service; information when you choose to provide preferences, account settings, or otherwise provide information to us through our service or elsewhere.
Customer support. You may provide us with information related to your use of our services or requesting further information regarding our services, and how we can contact you so that we can provide you with customer support. For example, you may send us an email with information relating to our app performance or other issues. If you contact us, we may keep a record of that correspondence.
Survey and feedback information. We may collect information from you if you optionally participate in one of our surveys. For example, we occasionally conduct feedback surveys to better understand our customers' marketing experience when purchasing TalkLife Workplace.
Analytic cookies. We use Google Analytic cookies to help us understand how our website is being used and help us customise and improve our website for you. The cookies collect information in a way that does not directly identify anyone. If you do not have analytics running, you are still able to access our service. We also use essential cookies to operate and provide our services, including to improve your experiences, understand how our services are being used and customise our services.
Service Partners We Use to Store & Process Your Data
Stripe. We use Stripe for payment, analytics, and other business services. Stripe collects and processes personal data, including identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection and prevention.
Please note that payment details including credit card numbers are supplied directly to Stripe. We do not receive or store financial details, other than the bare minimum needed to trace transactions for audit or error checking purposes . For anti-fraud reasons and to ensure your payments have not been misused, your personal data may be supplied by our payment partners to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.
How We Use Information
We use the information we have (subject to choices you make) to operate, provide, improve, understand, customise, support and market our Services. Here’s how:
Our services. We use the information we have to offer, provide and operate our Services, including providing customer support, and improving, fixing and customising our services. It is in our interest to understand how people use our Services and analyse and use the information we have to evaluate and improve our Services, research, develop and test new services and features, and conduct troubleshooting activities. We also use your information to respond when you contact us.
E-mail marketing and newsletters. We may use your personal data from time to time to contact you (via electronic means) with marketing materials and our internal newsletters. We will gain your consent before processing your information for this means. Our emails will also contain links which enable you to “unsubscribe” to such communications at any point. Our site and our app may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Legal and compliance. Please also note that information we hold and information that you share may be passed to the appropriate authorities or regulators where: this is required or requested by the authorities or by law; These requests come from third-parties such as civil litigants, law enforcement and other government authorities.
We use analytics partners (such as Google Analytics) to help analyse usage and traffic on our website and Services. As an example, we may use analytics partners to analyse and measure, in the aggregate, the number of unique visitors to our website.
These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device.
Further details on analytic cookies can be found here - https://www.talklifeworkplace.com/cookie-policy
Assignment, Change Of Control, And Transfer
How the General Data Protection Regulation Applies To Our European Region Users
The General Data Protection Regulation (2016/679 EU) (EU GDPR) is the governing legislation for collecting and processing personal data in the EU. Following the end of the Brexit transition period on 31 December 2020, most of the EU GDPR was retained in UK law by the European Union (Withdrawal) Act 2018. The retained GDPR is known as the "UK GDPR". The UK GDPR is supplemented by the Data Protection Act 2018. As a UK based company, all TalkLife activities therefore comply with UK GDPR and the Data Protection Act 2018.
Our Legal Bases For Processing Information
We collect, use, and share the information we have described above:
as necessary to fulfil our Terms;
consistent with your consent, which you can revoke at any time;
as necessary to comply with our legal obligations;
occasionally to protect your vital interests, or those of others;
as necessary in the public interest; and
as necessary for our (or others’) legitimate interests, including our interests in providing an innovative, relevant, safe, and profitable service to our users and partners, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data.
How You Exercise Your Rights
Under the UK GDPR or other applicable local laws, you have the right to access, rectify, port, erase your information and lodge a complaint with a supervisory authority, as well as the right to restrict and object to certain processing of your information. This includes the right to object to our processing of your information for direct marketing and the right to object to our processing of your information where we are performing a task in the public interest or pursuing our legitimate interests or those of a third party. You can request at any stage access to information we hold on your account by emailing email@example.com.
If we process your information based on our legitimate interests or those of a third party, or in the public interest, you can object to this processing, and we will cease processing your information, unless the processing is based on compelling legitimate grounds or is needed for legal reasons. You can also object to our processing of your information. For marketing communications, we will always seek your opt in consent. Where we use your information for direct marketing for our own Services, you can always object and opt out of future marketing messages using the unsubscribe link in such communications, or by contacting DPO@talklife.com.
Managing And Deleting Your Information
You may request the removal or rectification of your details by emailing TalkLife's Data Protection Officer - firstname.lastname@example.org.
Law And Protection
We collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, TalkLife Limited, or others, including to prevent death or imminent bodily harm.
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